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The CarCare Commitment: Not Just a Tagline

When we launched CarCare To Go, we wanted to solve for the biggest pain points car owners face when it comes to owning and maintaining their vehicle. For us, this meant solving for the common frustrations that people often have when it comes time to service or repair their vehicle:

The struggle of finding a mechanic who won’t just start working on your car before walking through his estimate and inspection findings with you.

The stress of not knowing if that new shop you went to does good work or if you’ll be dealing with a new set of issues and dashboard lights when their work isn’t high quality.

And what about if you are able to find a reputable mechanic and manage to get your car to their shop and yourself back home, just to realize the quote the shop gives you is way over your budget or not what you wanted done?

There are a lot of things that make car service annoying, inconvenient, and generally a hassle. That’s why it was so important to us when launching CarCare To Go to include a promise with every appointment made so that choosing CC2G is a no brainer for any car owner.

The CarCare Commitment

12 month / 12,000 mile warranty on all work we perform

Gone are the days of driving away from the mechanic and bracing yourself for another light on your dashboard to come on or a new engine noise you don’t remember having before you took your car in. We provide a guaranteed warranty on all work we do on your car- if something comes up, we make it right. Period.

You approve all service before ANY work is done

Surprises are great, except when it comes to paying the mechanic! Communication and transparency come first when you work with us, which means you not only get alerts in real-time about the status of your vehicle from pick up to drop off, but our service advisors also give you a call to walk you through their findings and recommendations before ANY work is performed.

Free valet return if you decide not to work with us

We know sometimes circumstances change, and car repair can get expensive! There are a few reasons why you may decide against getting your car serviced with us (although we hope this doesn’t happen, of course) and we understand that. This tenet of our commitment to you is what makes working with CC2G truly risk free.

We are sure that once you try the safest, easiest way to service your car you won’t look back. The CarCare Commitment is our way of proving that.

Andrea G. Avatar
Andrea G.

CarCare To Go helped me out in a real jam! I had a flat tire that needed more than just a simple fix, and CarCare To Go was incredibly responsive, and Roxy maintained constant communication to make su... read more - 3 days ago

Jen K. Avatar
Jen K.

CarCare To Go was great! They picked up the car on time. All issues with the car were clearly communicated with photos, recommendations and estimated costs. It was super easy to select the services... read more - 1 week ago

Alan P. Avatar
Alan P.

Great service..kept you posted every step of the way..would highly recommend the service - 2 weeks ago

Lorraine B. Avatar
Lorraine B.

Exemplary customer service! From my very first conversation with Erica, the valet who picks up and drops off your car, and the constant communication via text … the service was exemplary! You know w... read more - 2 weeks ago

Owen Avatar
Owen

Great experience overall. CarCare To Go picked up the vehicle on time, quickly diagnosed the issues that needed to be addressed immediately (clogged sunroof drainline, brake fluid replacement), and re... read more - 2 weeks ago

Elise C. Avatar
Elise C.

I cannot recommend CarCare To Go enough! At first it felt very strange that they were arranging complimentary valet etc - definitely seemed too good to be true and I was waiting for the catch to come ... read more - 2 weeks ago

Chris M. Avatar
Chris M.

Everything went as smoothly as advertised. They pick up your car, take it to the service location, text you and email you throughout the entire process explaining what they found and need to work on. ... read more - 2 weeks ago

Sam Avatar
Sam

The most helpful auto maintenance service provider I've ever been to - the valet service is super helpful, and they provided photos/videos and explanations during the inspection to explain any necessa... read more - 2 weeks ago

elizabeth m. Avatar
elizabeth m.

This is magic. Driving in Chevy Chase saw their simple sign near a bus stop. Live in Arlington. Called. Picked up - oil change - annual deep cleaning and detail. Remember when we traveled and you re... read more - 3 weeks ago

Mel Avatar
Mel

This is my second review but probably my 5th or 6th time Ive used them. I cannot stress how easy, reasonably price, painless, and transparent this company is. My vehicle is up to date on everything, l... read more - 3 weeks ago

Emily B. Avatar
Emily B.

Gamechanger! I am 8 months pregnant with a toddler and waiting for my car at a mechanic's shop sounds absolutely terrible... CCTG's pick-up and drop-off was seamless and made my life so much easier. M... read more - 3 weeks ago

Paul S. Avatar
Paul S.

CarCare to Go’s services were provided on time and as advertised. They picked up my car as scheduled and shared regular status updates throughout the day. I would highly recommend their service. - 3 weeks ago