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    The CarCare Commitment: Not Just a Tagline

    When we launched CarCare To Go, we wanted to solve for the biggest pain points car owners face when it comes to owning and maintaining their vehicle. For us, this meant solving for the common frustrations that people often have when it comes time to service or repair their vehicle:

    The struggle of finding a mechanic who won’t just start working on your car before walking through his estimate and inspection findings with you.

    The stress of not knowing if that new shop you went to does good work or if you’ll be dealing with a new set of issues and dashboard lights when their work isn’t high quality.

    And what about if you are able to find a reputable mechanic and manage to get your car to their shop and yourself back home, just to realize the quote the shop gives you is way over your budget or not what you wanted done?

    There are a lot of things that make car service annoying, inconvenient, and generally a hassle. That’s why it was so important to us when launching CarCare To Go to include a promise with every appointment made so that choosing CC2G is a no brainer for any car owner.

    The CarCare Commitment

    12 month / 12,000 mile warranty on all work we perform

    Gone are the days of driving away from the mechanic and bracing yourself for another light on your dashboard to come on or a new engine noise you don’t remember having before you took your car in. We provide a guaranteed warranty on all work we do on your car- if something comes up, we make it right. Period.

    You approve all service before ANY work is done

    Surprises are great, except when it comes to paying the mechanic! Communication and transparency come first when you work with us, which means you not only get alerts in real-time about the status of your vehicle from pick up to drop off, but our service advisors also give you a call to walk you through their findings and recommendations before ANY work is performed.

    Free valet return if you decide not to work with us

    We know sometimes circumstances change, and car repair can get expensive! There are a few reasons why you may decide against getting your car serviced with us (although we hope this doesn’t happen, of course) and we understand that. This tenet of our commitment to you is what makes working with CC2G truly risk free.

    We are sure that once you try the safest, easiest way to service your car you won’t look back. The CarCare Commitment is our way of proving that.

    Susan Healy
    Susan Healy
    May 3, 2021.
    Verified
    When the "maintenance required" notice appeared on the dashboard, I knew just what to do. I went to carcaretogo.com and made an appointment for my car. It was easy as pie. Next day, a fine young man appeared at my front door at the appointed time, took my car keys, took some pictures of the car, placed a plastic sheet over the driver's side and a paper mat for the floor and off he went. Fifteen minutes later, an email arrived that the car had arrived and was in process. Later, a different young man called to let me know about the work. We spoke and agreed, then signed off. An email invoice arrived, I keyed in my information and it was done. Several hours later, I received another email that the car would arrive at the front door at 6 pm. Sure as rain, he arrived, took some pictures and delivered the car, clean as a whistle. Thanks to you all, my expected time at the mechanic was spent working in the comfort of my Home Sweet Home.
    Meagan Healy
    Meagan Healy
    April 28, 2021.
    Verified
    I haven't been driving much due to the pandemic shutdowns and a back problem, however I knew that I needed my car's air conditioning fixed and I needed new brakes. A friend told me about CarCare To Go. They offer a valet service. So, I thought I would give them a try and I'm really glad I did. Erika with CarCare To Go kept in contact with me throughout the entire process via text and email. She and the team assessed the fixes that needed to happen, provided video and photos of their recommendations and I approved the ones I wanted to address. They fixed them and I had my car delivered back to me, ready to go, safe and clean. They even sanitized the inside of my car for me! What I really liked about this experience was that even though I wasn't face-to-face with them, they were in constant contact with me about the process and my car, they were clear when they provided videos and pictures of the mechanical issues, and I felt really taken care of. This service is definitely one that I will use again. Highly recommend.
    Rick Holder
    Rick Holder
    April 27, 2021.
    Verified
    Tom Tuttle
    Tom Tuttle
    April 22, 2021.
    Verified
    Great experience with this service and very convenient. They picked up my car at my house and dropped it off after the service was complete. Service was great. I would definently use them again.
    Jen Campbell
    Jen Campbell
    April 16, 2021.
    Verified
    CarCare to Go was very convenient!
    Linda Raysor
    Linda Raysor
    April 9, 2021.
    Verified
    Gin Anderson
    Gin Anderson
    March 10, 2021.
    Verified
    This was my first time using CC2G/Ourisman Jeep of Bethesda, and it was a fantastic experience. The online booking and valet service went smoothly, and the work was completed in a timely manner. The best part of the experience was the communication with the service team. I knew going into the appointment I needed significant work done, so I definitely appreciated how straightforward everything was. The written estimate included a detailed breakout of the costs (for both labor and parts), pictures of the relevant parts & info about their functionality, and scaled recommendations about how soon something should be addressed. Everything was very transparent. The service team kept in touch throughout the process. If they said you'd hear from them by a certain time then they actually called you at that time. They also listened and engaged in conversation; they took my preferences and driving habits into account when making recommendations. And the detail was SUPERB! I checked all the nooks and hard to reach spots when my jeep was returned; the engine, under the seats, the air vents, the vanity mirror, even down into the under-floor jack storage - everything was immaculate and gleaming. Work Completed: - new radiator, hoses, & thermostat - replaced rear axel seals - oil change - detail
    Wolf Von Kumberg
    Wolf Von Kumberg
    March 4, 2021.
    Verified
    This is just the best car valet service I have ever used. They pick up the car when promised, return it when agreed and it is clean and shiny. No more having to drive to and wait for service. It could not be easier and the nicest people to deal with. I am happy to give it 5 Stars. Wish it could be more.
    Lindsay Robb
    Lindsay Robb
    February 26, 2021.
    Verified
    Carcaretogo did a wonderful job with taking my Subaru in for an oil change and tire rotation. They have speedy communication and have proven to be a trustworthy company. I was blown away with the free valet service, and the thorough communication I received. I first scheduled a valet service prior to a big snow storm. Since it was storming I decided to change my appointment and did not anticipate it to be an easy ordeal, but I was proven wrong with the ease of changing my appointment and communication on both ends- the valet service and dealership. Thank you for your great customer service!