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    Questions

    Have a question or concern? Use the form below to send us a message and someone will get back to you shortly.

    Yes! We provide complimentary pick-up and delivery from your home or office within about 15 miles of our service center in Bethesda.

    There is NO mark-up for services provided during valet appointments. The prices are the same whether you do the driving or we do the driving. We offer below-market prices on standard maintenance like oil changes and competitive rates on repairs. And you have the ultimate protection: if you choose not to have any work done, we’ll return the car to you without charge.

    We serve DC and the entire DMV within a radius of about 15 miles from our service center in Bethesda just over the DC border. Not sure if you’re close enough? schedule an appointment and we’ll do our best to make it work.

    Yes. The CarCare Commitment that comes with all our work covers you for 12 months or 12,000 miles.

    Almost all vehicles are taken to our CarCare To Go service center in Bethesda, Our technicians are trained and certified by Ourisman Automotive which has been serving the DC community for 100 years. The only exceptions are if you’re too far away or if you need warranty or recall work that requires a franchise dealership. In those cases, we’ll take your car into an Ourisman service center. In both cases, we’ll be transparent with what’s going on every step of the way with text, calls, videos, and photographs.

    Yes, for some, but not all, makes. We can provide warranty and recall work for brands that are serviced by our partners at Ourisman Automotive. This includes: Audi, Chevrolet, Chrysler, Dodge, Honda, Hyundai, Jeep, Kia, Lexus, Ram, Subaru, Volkswagen, Volvo, Honda. For other brands, we’ll refer you to the closest dealerships.

    We have designed our process to have dramatically less contact than a standard garage. You to stay home while we do all the traveling and work. Our drivers and staff follow CDC guidelines and wear masks, gloves, and do a last wipe down before returning your vehicle. Transfer of your keys should happen outside.

    In the unlikely event that your vehicle is damaged while in our possession, we’ll fix it. We take images of your car before taking it into the shop to help identify any issues. Our drivers, technicians, and overall business are insured.

    Unfortunately,  we are unable to use client-provided parts. We’re happy to use manufacturer or high quality aftermarket parts based on your preference.