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    Have a question or concern? Use the form below to send us a message and someone will get back to you shortly.

    We are temporarily waiving the $25 fee per valet trip ($50 roundtrip pick-up and return) within our service area to make it easier for you and our community to stay safe during the pandemic. Our service area is a roughly 20-mile radius of DC.

    We serve DC and a circle extending out about 20 miles in all directions. If you’re not sure if you’re close enough, schedule an appointment and we’ll do our best to make it work.

    All service is done by Ourisman trained technicians certified by the manufacturer using manufacturer parts or high quality aftermarket parts. To alleviate any concern, we provide a 12,000 mile/12-month warranty on all the work we do.

    There is NO mark-up for services provided during valet appointments. The prices are the same whether you do the driving or we do the driving. Our stores offer standard, competitive rates. And you have the ultimate protection: if you decided it’s too expensive, we’ll return the car to you without charge. To learn more about pricing for standard, basic services and our pricing philosophy, click here.

    This is the safest way to take care of your car. We practice social-distancing during pick-up and return and our drivers wear masks, gloves, and do a last wipe down before returning the vehicle. See how we make it safe (video).

    We can provide warranty work paid for by the manufacturer or warranty carrier for brands that we cover. For some brands, we may need to refer you to another dealership.

    In the unlikely event that there is damage to your vehicle done to your car while in our possession, we’ll fix it. We do take images of your car before taking it into the shop to help manage.

    CarCare To Go’s main service center is in Bethesda, MD. However, we have a network of Ourisman franchise service centers as well. When you make an appointment, we pair you with the closest service center that is best suited to care for your specific car and its service needs.

    Unfortunately,  we are unable to use client-provided parts. We’re happy to use manufacturer or high quality aftermarket parts based on your preference.