Fairfax Auto Repair

Amazing service from start to finish. I was stressing about getting an oil change because my dealership is all the way out in Virginia and I have zero time in the day to drive 40 minutes and wait hours for service. So happy I came across this place. I even decided to add on some additional repairs t... read moreAmazing service from start to finish. I was stressing about getting an oil change because my dealership is all the way out in Virginia and I have zero time in the day to drive 40 minutes and wait hours for service. So happy I came across this place. I even decided to add on some additional repairs that I had been avoiding due to the high cost. More affordable and so convenient, I highly recommend! read less

They are amazing people to work with. They handled my vehicle with care, and I will definitely be returning. I went in to get a repair done and an oil change. My car was cleaned, the price was great, and it was done at the time they said it would be completed. I have been to repair shops in the past... read moreThey are amazing people to work with. They handled my vehicle with care, and I will definitely be returning. I went in to get a repair done and an oil change. My car was cleaned, the price was great, and it was done at the time they said it would be completed. I have been to repair shops in the past and none have compared to the service they offer. They were honest about what needed to be repaired and explained why. read less

Everything about this service was great — they have competitive prices and a really communicative service advisor. I loved that they sent detailed videos showing me what they suggested having repaired in addition to the services I’d requested, with information instead of hard selling. I was especial... read moreEverything about this service was great — they have competitive prices and a really communicative service advisor. I loved that they sent detailed videos showing me what they suggested having repaired in addition to the services I’d requested, with information instead of hard selling. I was especially impressed that I was charged less than my original quote because the tires they sourced were a lower price than they’d thought — I don’t think that has EVER happened to me before! And the valet service was amazing! I will definitely use them again. read less

I was so pleased during the entire process. The communication was great. They were extremely transparent. They went above and beyond when it came to picking up and dropping off my car. 10/10 all of the way around!!

Almost everyone can recognize that dealing with an auto repair shop is either a hit or miss proposition, and unfortunately these things usually fall more often in the miss category. But my experience with CarCare To Go was very much a hit. The service itself was incredibly convenient and efficient... read moreAlmost everyone can recognize that dealing with an auto repair shop is either a hit or miss proposition, and unfortunately these things usually fall more often in the miss category. But my experience with CarCare To Go was very much a hit. The service itself was incredibly convenient and efficient. They picked up my Toyota right on schedule and dropped it off on schedule as well. And the communication throughout the process was always valuable and timely. My repair did run into an unforeseen problem and the service department was incredible in bending over backwards in working to fix it. Other shops might have just done the bare minimum, or even fail to do the work, but CarCare To Go went far beyond my expectations, ensuring that the outcome was resolved to my satisfaction. And a special shout out to Brian Healy, my service manager, along with the Christian in the repair shop, who were great by working with me to make sure everything ended up right for my Toyota. This is a great service, and the people working there seem to really take pride in their work. read less

Very easy to schedule, good communication, appreciate the attention to detail.

Really convenient service to get your car taken to the shop. It’s done out of Ourisman which is where I bought my car.

This was such an easy experience! They were very communicative and answered all my questions. They also notified me of other repairs that they would recommend. They detailed the car as well and it looks amazing!!

Very reasonably priced oil change, all taken care of through their valet service. No complaints whatsoever.

This is a game changer for the car service industry. Free valet service is so convenient. Free car wash is above and beyond. But what really separates this company from the pack is their customer service. Roxy kept me informed throughout the process and promptly answered all of my questions. I ... read moreThis is a game changer for the car service industry. Free valet service is so convenient. Free car wash is above and beyond. But what really separates this company from the pack is their customer service. Roxy kept me informed throughout the process and promptly answered all of my questions. I will be a lifelong customer. read less

The customer service was excellent. They made a video of my brakes and rotors to explain their recommendations, which was very helpful. It’s also nice and convenient to have the valet service. I would use them again.

I am blown away!!! What an amazing service provided. I will never get service done to my car in any other way!!

The overall experience was smooth and easy. Pickup and drop-off went as promised, communication was excellent, and work appears to have been done well.

A+ Service Great Communication will definitely be using them again

OMG! This was the absolute best car service experience ever. So much better and so much less expensive than the BMW dealership. No waiting to tell to a "service advisor" what I need No spurious extra cost items 'discovered' during the 14 point inspection. No waiting to talk to the "service advisor" ... read moreOMG! This was the absolute best car service experience ever. So much better and so much less expensive than the BMW dealership. No waiting to tell to a "service advisor" what I need No spurious extra cost items 'discovered' during the 14 point inspection. No waiting to talk to the "service advisor" and then waiting again to have my car pulled around.My car came back to my driveway the same afternoon sparkling clean and purring like a kitten. Makes me want to do the whole thing again tomorrow. read less

Found this service online and couldn’t be happier - essentially the same cost as a normal oil change but they pick your car up from your house and return it later that day! Have used it twice so far and will be a customer for life.

Amazing detail! I couldn't be more happy with the service I received!

In a world of DoorDash and Uber eats, I can't believe I didn't know about this service sooner. I scheduled online for a next day pickup and my car was returned before I finished my work day. The mechanic did a thorough inspection of my car and pointed out some minor repairs I needed and suggested a ... read moreIn a world of DoorDash and Uber eats, I can't believe I didn't know about this service sooner. I scheduled online for a next day pickup and my car was returned before I finished my work day. The mechanic did a thorough inspection of my car and pointed out some minor repairs I needed and suggested a few things that I should consider but that didn't need to be done right away. I was blown away by their honesty and how polite everyone was. I got updates every step of the way. I would have spent several hours of my work day in a shop lobby, but instead, I answered a few text messages without interrupting my day! I will definitely be back! read less

I came to car care for a second opinion after I got quoted for something at a different facility. I was apprehensive but they made the experience quite easy. Christian Holmes reached out to me as soon as the vehicle always towed to their location and he assisted me throughout the whole procedure. He... read moreI came to car care for a second opinion after I got quoted for something at a different facility. I was apprehensive but they made the experience quite easy. Christian Holmes reached out to me as soon as the vehicle always towed to their location and he assisted me throughout the whole procedure. He was knowledgeable and honest about what was going on, even providing videos and pictures of the issues. The prices are very reasonable considering their level of professionalism and customer service. I am very impressed and satisfied with their services and they are my go to guys for any of my car issues from now on! Thank you guys. read less

They did a great job. Everything went as advertised which isn’t always the case. I’d use them again in a heartbeat.

Awesome job!

I was stunned by professionalism, communication, and price from CarCare To Go. I will be recommending them to everyone I know!

I had been putting off car maintenance for a long time until I came across Car Care to go. Extremely professional and convenient. Communication was excellent. Will definitely use them for any car needs in the future and will recommend to anyone

Multi-point inspection. The experience was great. Had been putting off getting the car serviced trying to figure when I had time to drive it in, possibly wait while serviced, or return later to pick it up. This was easy peasy with no disruption to my daily schedule. They picked up the car. Serviced ... read moreMulti-point inspection. The experience was great. Had been putting off getting the car serviced trying to figure when I had time to drive it in, possibly wait while serviced, or return later to pick it up. This was easy peasy with no disruption to my daily schedule. They picked up the car. Serviced it. Made repairs that I approved, and returned it. Very clear about which repairs were priority to include some I had not clue about. Communication about repairs needed was excellent. Very professional staff. I am extremely pleased!! Highly recommend. No excuse for not having the time to get the car serviced. And in the pandemic, light cleaning before the car was returned to me, goes a long way. read less

CarCare To Go was so easy and convenient to use. They arrived on time and had my car back to my location within a few hours. The app makes this service super easy to use. I can't speak to major auto repairs, but for an oil change, they were excellent.

A whole lot more convenient than driving my car to a mechanic, reasonably priced, and great service. There was one minor hiccup in communication, but they went above and beyond to fix it. Really impressed with the company and will use them again.

I have never been more impressed with a mechanic shop. Their customer service is out of this world, there isn’t even a close second in the area. They picked up my car, did the work, dropped off my car, all while I didn’t miss a beat off my day.

Very professional. On time for pickup and drop off.Did the work properly. And did not try to up sell me on extra services. ; )

We had the best experience with Car Care To Go, as parents, we don't really have time to sit around for hours waiting for the car to get cleaned, and that means our car has been a hot mess with all the snacks, gunks, and dirts. With their valet pickup and drop, everything is just easier and convenie... read moreWe had the best experience with Car Care To Go, as parents, we don't really have time to sit around for hours waiting for the car to get cleaned, and that means our car has been a hot mess with all the snacks, gunks, and dirts. With their valet pickup and drop, everything is just easier and convenient! In addition to that, we got constant updates and inspection that definitely helped determine the status of the car. 100% using their service again! read less

Super convenient-- picked up and dropped off quickly for an oil change. Was great to not need to coordinate a ride and interrupt two people's work days for picking up/dropping off the car. Everything was over an app which was helpful in reviewing recommended services and approving them without nee... read moreSuper convenient-- picked up and dropped off quickly for an oil change. Was great to not need to coordinate a ride and interrupt two people's work days for picking up/dropping off the car. Everything was over an app which was helpful in reviewing recommended services and approving them without needing to play phone tag in the middle of the work day! Would use again. Some of their recommended were pricier than other local options but super convenient for an oil change and no pressure to do their recommended services there. read less