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    How It
    Works

    CarCare To Go provides the most convenient and safest way to get your car repaired or maintained. CarCare To Go will pick-up your vehicle from home or office, bring it to a CarCare service center, and then return it when the work is done.

    1Pick-up

    • Driver will text or call as they leave the service center with an estimate of their arrival to your location.
    • Upon arrival at your location, they will text you so you can coordinate handing off the keys to your vehicle.
    • After sanitizing the vehicle they will drive your vehicle back to the service center, and you’ll get a text confirming the vehicle has arrived safe and sound.

    2Service

    • After inspecting your vehicle, a service advisor will be in touch via text or phone to confirm the work needed, cost, and estimated timing.
    • You will be asked to provide approval via text or email.
    • A service advisor will be available to answer any questions or provide further details.
    • The service advisor will arrange payment for the service via phone or text.

    3Return

    • A service advisor will confirm via text that the work is complete and confirm a time to arrange the vehicle’s valet back to you.
    • You will receive a text when the vehicle leaves the service center with an estimate of when the vehicle will arrive.
    • Upon arrival at your location, your valet will text you to let you know they have arrived, and then sanitize the vehicle before depositing the keys and returning your vehicle back to you.

    Frequently Asked Questions

    We are temporarily waiving the $25 fee per valet trip ($50 roundtrip pick-up and return) within our service area to make it easier for you and our community to stay safe during the pandemic. Our service area is a roughly 20-mile radius of DC. In addition, we are providing a $299 value virus-killing germ bath for your vehicle complimentary with every appointment.

    We serve DC and a circle extending out about 20 miles in all directions. If you’re not sure if you’re close enough, schedule an appointment and we’ll do our best to make it work.

    All service is done by Ourisman technicians certified by the manufacturer using manufacturer parts. To alleviate any concern, we provide a 12,000 mile/12-month warranty on all the work we do.

    Yes – as factory-certified service centers, we can provide warranty work paid for by the manufacturer or warranty carrier and recall for brands that we cover. For some brands, we may need to refer you to another dealership.

    There is NO mark-up for services provided during valet appointments. The prices are the same whether you do the driving or we do the driving. Our stores offer standard, competitive rates. And you have the ultimate protection: if you decided it’s too expensive, we’ll return the car to you without charge.

    This is the safest way to take care of your car. We are currently providing complimentary germ baths on all vehicles. It is a misting procedure that kills 99% of all germs in your car. We also practice social-distancing during pick-up and return and our drivers wear masks, gloves, and do a last wipe down before returning the vehicle. See how we make it safe (video).

    As certified dealers, we can provide warranty work paid for by the manufacturer or warranty carrier for brands that we cover. For some brands, we may need to refer you to another dealership.

    In the unlikely event that there is damage to your vehicle done to your car while in our possession, we’ll fix it. We do take images of your car before taking it into the shop to help manage.

    CarCare To Go delivers your vehicle to a local Ourisman franchise service center. We find the closest dealership to you that can handle your make of car. You will receive an email confirmation directly from the dealership selected so you can communicate directly with them about the details of pick-up or the service needed.

    More FAQs